Terms of service

Who provides the service

«imię i nazwisko», «ulica i numer», «kod pocztowy, miasto», Polska, NIP «NIP», reachable at hi@citalify.com.

This document is the terms required of anyone providing services by electronic means in Poland — art. 8 of the Act of 18 July 2002 on providing services by electronic means. It applies to everyone who opens this site, free of charge and before anything is agreed, which is what that article asks for.

What the service is

Two things, both free: a website explaining what Citalify does, and a waitlist you can join with an email address. Joining means we write once to confirm, and again when access opens or when something material changes.

There is no account, no login and no access to the product itself. Nothing on this site charges you money.

What you need to use it

A browser from the last few years, a working connection, JavaScript enabled to submit the form, and an email address you can actually read. Nothing is installed on your machine.

The prices shown on the site

They describe what we intend to charge when the product opens. They are an invitation to deal, not a binding offer — art. 71 rather than art. 66 of the Polish Civil Code — and joining the waitlist neither buys anything nor obliges you to buy.

If a launch price is promised to waitlist members, we will either honour it or say plainly that it changed, before anyone is asked for money.

What we ask of you

The Act obliges us to spell out that supplying unlawful content is prohibited. So, in full:

• submit your own address, not someone else's;
• do not put unlawful content into the form, and do not use it to send anything to anyone;
• do not attack, flood or automate against the site.

What we promise, and what we do not

We keep the site up as well as one team can, and we fix what breaks. We may change the site, the pricing or the shape of the product, and we may stop offering the waitlist altogether — none of which gives rise to a claim, since nothing has been paid.

Nothing in this document limits a right you hold under mandatory law. If you are a consumer, nothing here may be read against those rights.

Leaving

At any time: reply to any message, or write to hi@citalify.com. There is no form and no reason to give. We may remove an address that keeps bouncing, or one submitted without its owner's knowledge.

If you are a consumer: fourteen days

Joining the waitlist is a contract for a digital service whose price is your personal data, so consumer law covers it. You may withdraw within fourteen days of joining, without giving a reason, by writing to hi@citalify.com.

Unsubscribing has the same effect immediately, which is why we do not make anyone fill in a withdrawal form to get there.

Complaints

Write to hi@citalify.com with what happened, when, and the address you used. We answer within fourteen days to the address you wrote from; if it cannot be resolved in that time, we say so and give a date.

Out-of-court dispute resolution

A consumer in Poland can turn to the district or municipal consumer ombudsman, ask the provincial Trade Inspection for mediation, or seek guidance from the Office of Competition and Consumer Protection. A consumer elsewhere in the EU can use the European Consumer Centre in their own country.

The European Commission's ODR platform is deliberately absent from that list: it stopped accepting complaints in March 2025 and was shut down on 20 July 2025 by Regulation (EU) 2024/3228. Terms that still link to it are linking to nothing.

We are not obliged to take part in proceedings before a consumer arbitration body and have not undertaken to do so — but every complaint that reaches us is answered.

Your data

What the form collects, who processes it, where it goes and how to have it deleted is set out in the privacy notice, which is the same document in all six languages.

What belongs to whom

The text, design and code of this site are ours. Product and company names that appear here belong to their owners and are used to say what those tools do, not to suggest that anyone endorses us.

Answers quoted from AI engines are quoted as evidence, with their source named — which is the entire point of the product.

Six languages

These documents are published in English, German, French, Spanish, Italian and Polish. English is the language they were written in. If a translation says something narrower than the English, the reading more favourable to you applies: a mistake in our translation is our problem, not yours.

Which law, and which court

Polish law governs these terms. If you are a consumer, that does not remove the protection of the mandatory rules of the country you live in — Art. 6 of Regulation (EC) 593/2008 — and you may bring a case before the courts of your own country.

Changes

This document will change, not least when the product opens and there is something to buy. Waitlist members are told by email at least fourteen days before a change takes effect, and leaving before then costs nothing. The date at the top says when this version started.